Working from home is a dream come true for many business owners, and offering your employees the option to telecommute or enjoy a virtual office can be a win-win. You may be able to pay them less for the “trade” of working from home. Plus, you’ll enjoy lower overhead, happier (and more productive) employees, and ultimately your customers will reap all the benefits. However, there are a few things you (and your work from home) employees need in order to optimize the business.
Don’t underestimate the importance of communication basics, like a landline, internet and maybe even cable (depending on your business). When your customers call in, they need to feel like they’re talking to an informed, knowledgeable expert (even if that expert is working in yoga pants). As the business owner, it’s your responsibility to make sure your employees’ home offices encourage a positive experience for your customers.